The IT support paradox

Tuesday, September 14th, 2010 by hinrich

IT support paradox

Why does it not strike people as odd that in many large corporations you can observe the opposite of what common sense should demand? As you go up the managerial ladder (indicated by the vertical arrow) you see an increase in IT support (blue triangle) up to even special dedicated VIP IT support. At the same time the actual computing demands (storage space, computing power, etc.) decreases (green arrow).

The level and responsiveness of IT support should reflect the IT needs and not the position in the managerial hierarchy.

When was the last time that a corporate CEO had to use the same help desk support as the majority of company employees have to rely upon?

Posted in Computer